Customer Reviews:
Showing reviews 1-5 of 26
 This is a review of TomTom Customer Services! September 5, 2010
Ned Middleton (British professional underwater photo-journalist & author)
2 out of 3 found this review helpful
I already have a TomTom satellite navigation system and use it regularly. I rate this as a 5 Star product. I shall soon be travelling extensively throughout Europe by road and recently saw an opportunity to purchase a spare unit quite cheaply at a sale. Although an older model, the unit was still boxed, absolutely complete and appeared to be unused. It would not, however, switch on but, thinking it needed nothing more than charging, I took a chance and bought it.
I tried everything (As did my local store) but the unit simply would not switch on. Eventually, I contacted TomTom Customer Services and told them how the I had obtained the unit and that it was "NOT" under guarantee. Their service was exceptional. Firstly, they sent me a small package containing a cardboard box which, when assembled, fitted my TomTom unit perfectly and would clearly protect the unit whilst in the post. Secondly, the package also contained a Royal Mail "Special Delivery" envelope complete with address and tracking number. Postage and insurance were already paid by TomTom.
Within 24 hours of my posting the unit back to TomTom I received an email confirming receipt and within 7 days I got another unit back. TomTom had REPLACED my unit free of charge with a brand new and exactly the same model and ALL under guarantee!
So for those of you who are contemplating purchasing a TomTom satellite navigation system, I thought you might like to know about this company's follow-up customer services system. They are quite excellent and I hope this message is useful.
NM
Show me the road to go August 8, 2010
Lawrence
0 out of 1 found this review helpful
I cannot help from time to time using the expression art for arts sake, but in the case of sat-nav technology i think it is one of the best things developed in recent years.My Tom-Tom Start is now in my travelling army at all times.
TomTom Start August 7, 2010
sailorAl (UK)
0 out of 1 found this review helpful
As I no longer have a car I decided to get a Navigation system that I could use when I hire a car or am a passenger in friends cars. I purchased this particular unit and am very pleased with its ease of use and the fact it can be used in the cars I now use (ie hired and also friends.
 New Tomtom August 6, 2010
cs
Good unit. Sometimes takes a while to find itself from fresh. The new windscreen sucker works better than the old one.
good basic sat nav July 31, 2010
Chico (UK)
Good basic satnav, bought for my father in law, so needed to be easy to use!
no problems so far, he uses it a lot and says that it is easy to use.
Showing reviews 1-5 of 26
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